Family Resources

When a family member migrates for work, the whole household takes on the journey with them. ILSI's family resources are written for the spouses, parents and children who stay behind, and who often become the first point of contact when something goes wrong.

Staying in contact

Agree a regular check-in schedule with your family member before they leave, and make sure you both have their ILSI membership number saved somewhere safe. If contact stops unexpectedly for more than a few days, contact the ILSI helpline for their country — do not wait, as early reporting makes tracing much easier.

Managing remittances safely

Use regulated money transfer services rather than informal agents, and keep a simple record of what is received and when. Families planning to invest part of a worker's remittances should see responsible investment before committing money to any scheme that promises unusually high returns.

If your family member needs help

Family members with Shield Plus or Shield Complete membership have access to a dedicated family helpline. If you believe your family member is in danger, has not been paid, has had their passport taken, or has been detained, see our Get Help guides — they are written for anyone acting on behalf of a worker, not only the worker themselves.

Preparing for the return

Reintegration works best when the whole family plans for it together. See return and reintegration for what to expect when your family member comes home.

Looking after yourself too

Supporting a family member through overseas work, especially during a difficult period, is stressful in its own right. It is common to feel anxious between check-ins, or unsure how to help from a distance when a problem is reported. You are not expected to manage this alone — ILSI's family helpline exists precisely so you have somewhere to take your own questions and concerns, not only messages to relay to the worker.

Children and migration

Where a parent's migration affects children at home, schools and local community organisations are often a useful additional source of support alongside ILSI's own resources. If a child's wellbeing becomes a serious concern during a parent's absence, contact ILSI so we can help connect your family with appropriate local support alongside our own guidance.